FAQs
Orders & Shipping
How do I place an order?
Placing an order is easy! Browse our products, add your desired items to the cart, and follow the checkout process. If you need assistance, our customer service team is here to help
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods
Do you ship internationally
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on your location
How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected. Typically, orders are processed within 1-3 business days and delivered within 5-15 business days for standard shipping
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange, provided the item is in its original condition and packaging
How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and the reason for the return. They will provide you with return instructions
When will I receive my refund?
Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method
Products & Warranty
Are your products covered by a warranty?
Yes, all our products come with a manufacturer’s warranty. The warranty period varies by product. Please refer to the product description for specific warranty details
What should I do if I receive a defective product?
If you receive a defective product, please contact our customer service team immediately. We will arrange for a replacement or refund as quickly as possible
How can I find out more about a product?
Detailed information about each product is available on its product page, including specifications, features, and customer reviews. If you need more information, our customer service team is happy to assist
Account & Support
Do I need to create an account to place an order?
Do I need to create an account to place an order? A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process
How can I contact customer support?
You can reach our customer support team via email at contact@terraharmony.life, or through our website’s contact form
How do I stay updated on new products and promotions?
Subscribe to our newsletter and follow us on social media to stay informed about the latest products, promotions, and news from Terra Harmony